How can you create a workplace where communication problems do not interfere with the work of the business? Where the right hand knows what the left hand is doing – and the two hands work well together?
Our Courses and Workshops
- Improve employee performance so it is both productive and harmonious
- Allow you to meet the goals and objectives you have already set out
- Work with the jobs and job descriptions you have already developed
Our Method
At Larketing we start with the common-sense idea that there are different communication requirements at each of the three levels or “tiers” of your organization:
- Entry level and direct service tier includes jobs such as customer service, intake, sales, and help and support jobs;
- Middle management and supervisory tier includes jobs such as sales manager, department head, director of research and development; and
- Executive and strategic tier includes jobs such as vice-president of marketing, chief executive officer, and governmental affairs liaison.
Training and Education in Crucial “Core Competencies”:
For the Entry Level and Direct Service Tier, these include:
- Basic competency in standard English
- Knowledge of common business documents
- Knowledge of the department, its hierarchy, and its place within the organization
- Knowledge of how to engage with the potential or current customers or clients
- Basic knowledge of business culture and practices
- Constructive engagement with peers and supervisors
For the Middle management/Supervisory Tier, these include:
- Knowledge of small group communication and its leadership requirements
- Knowledge of the organization’s core business activities and how these relate to the department
- Knowledge of department functions and responsibilities
- Knowledge of advanced business writing (report writing, grant and proposal writing, constructive employee evaluations)
- Constructive engagement with supervisees and with upper level management
For the Strategic, Executive and Organizational Tier, these include:
- Presentation skills to communicate with internal and external audiences
- Development of goals, objectives, and relevant action plans for the organization
- Creating a learning organization
- Constructive engagement with personnel at all levels of the organization
- Conflict and crisis management; risk communication
Contact us to begin the conversation!
